Question 1

When We Receive Your Machine ,is There Any Other Accessories We Will Get?

Accepted Answer

Yes,we will supply some tools for installation and maintenance.And some seal rings which you will need to replace during future normal use.

Question 2

What's Your Warranty Terms?

Accepted Answer

We offer different warranty time for different products. Please contact with us for detailed warranty terms.

Question 3

How Does Your Factory Do Regarding Quality Control?

Accepted Answer

Quality is priority. Sparklewheel People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.

Question 4

Can I Mix Different Machine Models in One Container?

Accepted Answer

Yes, different models can be mixed in one container.

Question 5

What Kinds Of Machines You Can Produce?

Accepted Answer

We mainly produce grinding machines, granulator machines, mixer machines, dryer machines, sieving machines and appending machines.Further information,please see our products on website.

Question 6

Why Choose Us?

Accepted Answer

We are one of High-tech Enterprises, AAA Contract and Trustworthy Enterprises. Our aim is quality most important, customer first.Manufacturing good quality equipment to for customers to make money from scraps.

Question 7

About The After-sale Service, How Can You Solve The Problems Occurred Of Your Overseas Customer in Time?

Accepted Answer

The warranty of our machine is normally 12 months, during this period, we will arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.

Question 8

May I Know Which Payment Will Be Accepted By Your Company?

Accepted Answer

So far 100% by T/T before shipment, and 30% deposit paid by T/T, balance paid by T/T or L/C are available.

Question 9

If I Will Need To Stay in Your Place For Few Days, Is That Possible To Book The Hotel For Me?

Accepted Answer

It’s always my pleasure, hotel booking service is available.

Question 10

How Can I Get To Your Factory?

Accepted Answer

Our factory is near shanghai Airport,Wuxi Shuofang Airport and Nanjing Airport , we can pick you up in the airport.

Question 11

Where Is Your Factory Located?

Accepted Answer

Our factory address is : No.9 Yungu Road,Zhutang Town, Jiangyin City,Jiangsu Province,China.

Question 12

Are You A Manufacturer, Trading Company Or A Third Party?

Accepted Answer

We are a manufacturer,we have our own factory

Question 13

Do You Have Any Certifications Qualifying Our Country?

Accepted Answer

Our company’s equipment have passed ISO9001,meanwhile meet the GMP standard with CE & UL certifications, we have exported various countries all over the world, also other certifications is workable if demanded.

Question 14

How Long Is Your Production Time?

Accepted Answer

Our production time is usually 35-40 days. If there is a custom service, the time needs to be calculated separately.

Question 15

If You Want To Send Inquiry To Me About Our Crusher,could You Please Tell Me?

Accepted Answer

1)What's your pre/after-sale service ? ① Professional advice and rich experience help to choose machine. ② Longtime maintainance and considerate technical support ③ Technicians can be sent to abroad to install. ④ One year guarantee. Whole life service. Within 1 year, any problem part can send to us, we can give provide free new part(only damaged by machine itself). ⑤ Any problem before or after delivery, you could find and talk with us anytime. We will free supply technical support. ⑥ Video / CD of test running and installation, Maunal book.

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